Privacy Policy
This page sets out in plain terms what information Susan AI handles, why it is handled, and the choices available to you.
Last updated: 1 August 2026
1. Introduction
This Privacy Policy explains how Susan AI collects, uses, stores and protects information when you visit susans-ai.com or use any companion chat feature offered through the site. By using Susan AI you accept the practices described on this page.
2. Who we are
Susan AI is the operator of susans-ai.com and is responsible for the personal information handled through this website. References to we, us and our on this page mean Susan AI.
3. Scope of this policy
This policy applies to the Susan AI website, its companion profile pages and any chat experience reached from them. It does not apply to third-party websites that you may reach by following an external link.
4. Age requirement
Susan AI is intended solely for adults aged 18 years or older. We do not knowingly collect information from anyone below that age, and any account identified as belonging to a minor is removed.
5. Information you give us directly
This may include an email address, a display name, chat messages you send to a companion, preferences you set, and any support enquiry you submit to Susan AI.
6. Information collected automatically
When you browse Susan AI we may automatically record your IP address, browser type and version, device type, operating system, referring page, pages viewed and the time of your visit.
7. Cookies and similar technologies
Susan AI uses cookies and comparable storage to keep you signed in, remember preferences, measure traffic and improve performance. You can refuse or delete cookies through your browser, though some features may then not work as intended.
8. Analytics
We use aggregated analytics to understand which pages of Susan AI are useful and where visitors lose interest. Analytics reporting is examined at the level of trends rather than individuals.
9. How we use your information
We use collected information to operate the site, deliver companion conversations, personalise responses, maintain security, resolve technical issues, respond to enquiries and comply with legal obligations.
10. Chat content
Messages exchanged with a Susan AI companion are processed so the conversation can continue coherently and retain context between sessions. We ask that you do not send financial details, government identifiers or medical records through chat.
11. Legal bases for processing
Where data protection law requires a legal basis, we rely on your consent, on the performance of our agreement with you, on our legitimate interest in operating and improving Susan AI, and on compliance with legal duties.
12. Sharing with service providers
We may share limited information with hosting providers, content delivery networks, analytics services and security vendors that support Susan AI. These providers act on our instructions and are bound by confidentiality obligations.
13. Advertising and partners
Susan AI may work with advertising or affiliate partners. Where this occurs, information shared is limited to what is necessary to measure campaign performance, and partners are not permitted to reuse it for unrelated purposes.
14. International transfers
Information handled by Susan AI may be processed in countries other than your own. Where that happens, we take reasonable steps to ensure an equivalent level of protection travels with the data.
15. Data retention
We retain personal information only for as long as needed for the purpose it was collected, to comply with legal obligations, to resolve disputes and to enforce our agreements. Inactive account data is periodically reviewed and removed.
16. Security measures
Susan AI applies technical and organisational safeguards including encrypted transport, restricted internal access and routine review of our systems. No online service can guarantee absolute security, and you use Susan AI with that understanding.
17. Your access rights
Subject to applicable law you may request confirmation of whether we hold personal information about you and receive a copy of that information.
18. Correction and deletion
You may ask Susan AI to correct inaccurate information or to delete information we no longer have a lawful reason to keep. We respond to verified requests within the period required by applicable law.
19. Objection and restriction
You may object to certain processing or ask that it be restricted. Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing.
20. Data portability
Where technically feasible and legally required, you may request that information you provided to Susan AI be supplied in a structured, commonly used and machine-readable format.
21. Marketing communications
If you opt in to updates from Susan AI, every message includes an unsubscribe link. Withdrawing marketing consent does not affect service messages relating to your account.
22. Do Not Track
Browsers currently send Do Not Track signals in inconsistent formats and there is no agreed standard for responding to them. Susan AI therefore does not alter its behaviour in response to those signals.
23. Third-party links
Pages on Susan AI may link to sites we do not control. We are not responsible for the privacy practices or content of those sites and encourage you to read their policies before providing information.
24. Automated processing
Companion replies on Susan AI are generated automatically. These processes do not produce legal effects concerning you and are not used to make decisions about credit, employment or similar matters.
25. Children's content
Susan AI does not create, host or permit any material involving minors. Suspected misuse is investigated and reported to the relevant authorities where required.
26. Business transfers
If Susan AI is involved in a merger, acquisition or transfer of assets, personal information may form part of the transferred assets. Any successor will remain bound by commitments equivalent to those made here.
27. Complaints
If you believe Susan AI has handled your information improperly, you may contact us first and, where applicable, lodge a complaint with the data protection authority in your country of residence.
28. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or in applicable law. The revised version takes effect when published on this page, and the date above will be amended accordingly.
29. Contact
Questions about this Privacy Policy or about how Susan AI handles information can be sent to privacy@susans-ai.com and will receive a response within a reasonable period.
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